Complaints Policy
Last updated: 1st June 2026
Our Commitment
At CompareTradeQuotes.com we are committed to providing a high-quality service. If something goes wrong or you are unhappy with any aspect of our service, we want to hear from you so we can put it right.
How to Make a Complaint
You can raise a complaint by:
- Email: complaints@comparetradequotes.com
- Post: [Company Address]
Please include your name, contact details, and a clear description of your complaint.
How We Handle Complaints
Once we receive your complaint:
- We will acknowledge it within 3 business days
- We will investigate fully and aim to provide a resolution within 14 business days
- If the matter is complex, we will keep you updated on progress
If You Are Not Satisfied
If you are not satisfied with our response, you may wish to seek independent advice. For matters relating to tradespeople introduced through our partner platforms, please also refer to the relevant platform's own complaints procedure.
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